Dear Penelope:
First, let me congratulate you and your team on earning
Diamond Certified for the third consecutive year.
Matoza Construction scored "highest in quality"
in ongoing independent customer satisfaction surveys.
In addition to your company's high customer satisfaction
rating score, I was equally impressed with all of
the enthusiastic customer comments I read in the verbatim
customer survey comments, Question 3 of your research
report.
Most design & build contractors can't qualify
for Diamond Certified because of the customer satisfaction
standards required. Additionally, in order to maintain
Diamond Certified, Matoza Construction must continue
to score "highest in quality" in Ongoing
Research performed by American Ratings Corporation.
So, just earning and maintaining your Diamond Certified
Status is a great achievement.
Again, congratulations on earning Diamond Certified
for your third consecutive year.
High customer satisfaction is the ultimate accomplishment
in business.
Sincerely

Jim Stein
Founder and Chief Executive Officer